Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MEM23118 Mapping and Delivery Guide
Apply production and service control techniques

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MEM23118 - Apply production and service control techniques
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish scope of required production or service control
  • Identify products or services required by customers, including quality and delivery requirements
  • Identify current production or service control tasks, key performance indicators (KPIs), and context within organisation strategic objectives and markets
  • Identify software techniques required for production or service control, communications and reporting
  • Identify stakeholders to be consulted on the production or service control tasks
  • Confirm work health and safety (WHS) and regulatory requirements, codes of practice, standards and risk assessment requirements
       
Element: Review current data collection and production or service provision
  • Determine measurable parameters of production process or service delivery
  • Determine parameters of product or service that are open to control and establish tolerances or acceptable variation
  • Review process control functions
  • Review production control performance indicators and indices
  • Review the role of probability in sampling and SPC
  • Review process capability and SPC evaluation, control charts and sampling
  • Review features and functions of graphical methods for display of data
       
Element: Analyse data and apply production control principles to improve product manufacture or service provision
  • Obtain or record production or service data or appropriate data samples using manual and automated devices
  • Use software and control chart techniques to generate histograms, Pareto diagrams, flowcharts, tally-charts, scatter plots and/or run charts in accordance with procedures
  • Analyse data for trends and correlations and apply to process improvement, quality control and other support functions in accordance with procedures
  • Determine process capability indices for an appropriate sample of a product or service delivery
  • Establish required performance indicators for production or service operations
  • Take corrective action in accordance with procedures
  • Monitor production or service delivery using control charts to determine compliance of the product or service with specified performance limits
  • Take further corrective action as required
  • Provide required reports in accordance with procedures
  • Provide documentation including data, graphics, capability assessments, control and continuous improvement processes
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify products or services required by customers, including quality and delivery requirements 
Identify current production or service control tasks, key performance indicators (KPIs), and context within organisation strategic objectives and markets 
Identify software techniques required for production or service control, communications and reporting 
Identify stakeholders to be consulted on the production or service control tasks 
Confirm work health and safety (WHS) and regulatory requirements, codes of practice, standards and risk assessment requirements 
Determine measurable parameters of production process or service delivery 
Determine parameters of product or service that are open to control and establish tolerances or acceptable variation 
Review process control functions 
Review production control performance indicators and indices 
Review the role of probability in sampling and SPC 
Review process capability and SPC evaluation, control charts and sampling 
Review features and functions of graphical methods for display of data 
Obtain or record production or service data or appropriate data samples using manual and automated devices 
Use software and control chart techniques to generate histograms, Pareto diagrams, flowcharts, tally-charts, scatter plots and/or run charts in accordance with procedures 
Analyse data for trends and correlations and apply to process improvement, quality control and other support functions in accordance with procedures 
Determine process capability indices for an appropriate sample of a product or service delivery 
Establish required performance indicators for production or service operations 
Take corrective action in accordance with procedures 
Monitor production or service delivery using control charts to determine compliance of the product or service with specified performance limits 
Take further corrective action as required 
Provide required reports in accordance with procedures 
Provide documentation including data, graphics, capability assessments, control and continuous improvement processes 

Forms

Assessment Cover Sheet

MEM23118 - Apply production and service control techniques
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

MEM23118 - Apply production and service control techniques

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: